Welcome to Masimu.com ("we," "us," or "our"), operating the website www.masimu.com (the "Website"). By accessing our Website, making a purchase, or using our services (including sales, repairs, and AI recommendations), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

The information provided on our Website is for general informational purposes only. We strive to ensure the accuracy of the information, but we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on this Website is provided "as is," with no guarantee of completeness, accuracy, timeliness, or the results obtained from the use of this information.

2. Pricing

All prices displayed on our Website are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without prior notice due to market fluctuations, supplier changes, or other factors. We reserve the right to adjust prices at our discretion.

3. Warranty Terms

We provide the following warranty terms for products purchased from Masimu.com:

3.1 Manufacturer Warranty

Any warranty is provided by the product manufacturer, not Masimu.com, unless stated otherwise. In case of defects, repairs are handled by the manufacturer's authorized service center or our official partners.

3.2 Warranty Confirmation

Before purchasing, please confirm with our staff whether your product includes a local warranty. Not all products come with a warranty, and some are sold on an "as is" basis.

3.3 Return Policy

We accept returns only within 24 hours of purchase, and the product must be faulty. Non-faulty products or products returned after 24 hours will not be accepted.

3.4 Warranty Limitations

Warranties do not cover hardware or physical damages, such as screen breakage, water damage, or other user-induced issues.

3.5 Refunds and Replacements

We generally do not issue cash refunds for items under warranty. Defective products under warranty are subject to repair or replacement by the manufacturer, in accordance with the Kenyan Consumer Protection Act (2012).

3.6 Warranty Registration

It is the customer's responsibility to register the product with the manufacturer's website or the option provided for warranty purposes.

3.7 Accessories

No warranty is provided for accessories, including but not limited to chargers, earphones, and cases.

3.8 Service Center Assistance

If you are unable to reach the manufacturer's service center, we can assist in delivering the product to the service center on your behalf. This process may take between 7 and 30 days, depending on the manufacturer's service timelines.

4. Orders and Payments

By placing an order through our Website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity. Payment must be made in full at the time of purchase.

5. Shipping and Delivery

We aim to deliver products within the agreed timelines, but delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party logistics providers or unforeseen circumstances. Shipping costs, if applicable, will be communicated at the time of purchase.

6. AI Recommendations (Masimu Ai)

Our Website features Masimu Ai, an intelligent recommendation tool designed to help you choose the right phone. Masimu Ai uses a combination of factors, including your stated preferences, budget, usage requirements, and product specifications, to generate suitable device suggestions.

Final Decision: Please note that Masimu Ai provides recommendations for informational and assistive purposes only. You, the user, have the final decision and bear full responsibility for any purchase made. We do not guarantee that AI recommendations will perfectly meet your expectations, and we strongly encourage you to independently review product specifications, reviews, and details before completing your purchase.

7. Limitation of Liability

To the fullest extent permitted by law, Masimu.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services, including but not limited to damages for loss of profits, data, or other intangible losses. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

8. Intellectual Property

All content on our Website, including text, images, logos, designs, and the Masimu Ai algorithm interface, is the property of Masimu.com or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

10. Force Majeure

Masimu.com shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or widespread supply chain disruptions.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on our Website, and the "Last Updated" date will be revised accordingly. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at: